A Better Place
To Work where we have technology
Latest cloud business solutions to run business professionally
Solutions That Helps
Growth of Your Business
We have large range of business solutions to run your business smoothly and efficiently. We offer CRM, communication, backup, customer care and automation solutions for all business sizes. It does not matter if you are a 3 person small business or 5000 seats call center we have solution for all size and budgets.
Our Services to Grow Your Business
You can also check detail of our services on respective pages or can call us.
Why choose us
These are the feature which help you decide why choose us. You can also call us for more information about service you want.
24X7 Support
You can receive real-time assistance from the experts via chat, email, and phone.
Cloud Telephony Support
You can access a fully capable cloud telephony service, as well as credit for free SMS and calls.
Best in Market Price
We offer the best cloud communication solution that doesn’t require any effort or cost speculation.
Benefits of IVR Solution For Your Business
Handle Call Volume
Do you get a large volume of calls? Our IVR solution helps you to handle the high call volume. You don’t need to worry about losing leads. Just sit back and relax. Let the IVR handle your calls.
Create a Personalized Experience
Greet your callers by their names. Record as many greeting messages as you need and keep swapping them. Give your customers's fresh and unique feel every time they call. Direct them to relevant agent/team.
Build a Professional Brand Image
IVR helps you to improve your professional image and creating different departments will heighten your brand image among your customers.
Improve Customer Service
IVR makes it easy to solve your customers’ queries. Let them divert to the concerned department in the first attempt. Give your customers a hassle-free experience and build trust.
Improve Your Team Productivity
The goal of IVR is to reduce agent handled call volume – by increasing self-service success and by routing more calls to the right team or department. It will improve your agents’ efficiency.
Cost Effective
You don’t have to spend much. We offer affordable plans to SMBs. No hidden cost or extra money. Just choose the plan which suits best.
Better Lead Management
Automate your lead management and ensure not even a single sales inquiry received or generated is wasted. You can now track the lead source to determine the ROI of your marketing campaigns, increase lead conversion by distribution to those who are best qualified to convert them into business and can nurture the leads over a long period efficiently.
Better Complaint Management
Our IVR Comes with an inbuilt ticketing application and helps you gather all your customer complaints onto one platform, now you can track, resolve and reduce your customer complaints with a single unified view.
Sticky Agent
All of us like to talk to the same person with whom we have conversed earlier rather than explaining the whole story to another person. Sticky agent allows the call to be automatically connected to the same person who knows the customer recent history and helps in building customer trust and engagement.
CRM Integration
Our API can be seamlessly integrated with your CRM providing a single platform business view and helps you attain an integrated view of your marketing, sales, and support platforms. Engage with your customers right from lead to after sales support.
Call Recording
Ever wonder why productivity varies amongst your team members? With call recordings, you can check all your incoming and outgoing conversations and store it for future use, and you may delete these at any time. Training and new employee induction become so much more meaningful with exposure to live experiences
Real Time Analytics
“Half the money I spend on marketing is wasted and the problem is I do not know which half”. Ibizfone-IVR solution powerful analytics engine helps you understand what is happening to your business calls in real time. How many calls did we receive, how many were answered, for what duration, from which region, who are my productive team members, which of my marketing’s campaigns were productive? Now you can get insights to all such questions and many more.
Smart Call Routing
Define the call flow on the user-friendly web-based panel through simple drag and drop. Define the same based on the skill level, event, and time-based or any other business need. Call routing can help priorities calls based on the business value and route the calls to the right person.
Reduce Call Transfer Failure
Create multiple departments and route the calls to respective departments. It is easy and direct call transfer process with no failure possible. Probability of call transfer is least.
Multi-level IVR Systems
Greet your customers with a professionally recorded welcome message in any language depending upon from where they are calling. Let your customers decide who they would like to speak to without any manual intervention. Receive calls on unlimited extensions anywhere in the world at any time.
Want to know more
about our services
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Drop us a message
Kindly give a brief detail about your requirement and your preferable time for meeting / calling our representative will call you accordingly. We value your privacy so we do not share your data anywhere.
Frequently Asked Questions.
Cloud telephony can be described as a phone system that operates through the internet. It’s also referred to as a hosted PBX that is based on VoIP. solution. It allows you to move your business phone service into the cloud. Cloud telephony simplifies your company’s communications and grows along with your company.
Our automated dialer enables you to dial a large volume of calls in the shortest possible time. It will help you to generate more leads.
We have many payment methods you can use as per your comfort.You can pay by Cheque, netbanking, UPI, E-wallets and cards.
Yes we also provide free trial. You can discuss with our managers in this regard. They will arrange for trial.
Just signup or subscribed to cloud telephony based Hosted IVR service by visiting our website www.b2oneservices.com or by calling us on no. 9871-22-92-84 to have your queries answered.